TERMS & CONDITIONS

Last Updated: November 2025

These Terms & Conditions ("Terms") constitute a legally binding agreement between Pincode Technologies ("Pincode", "we", "us") and the User/Merchant ("you") accessing or using our Services.

1. Definitions

• “Merchant Account” — An account created for the purpose of payment acceptance and wallet transactions.
• “Wallet” — The virtual merchant wallet maintained by Pincode for receipt and transfer of funds.
• “Services” — Payment aggregation, wallet services, API access, settlements, and related offerings.
• “Chargeback” — A disputed or reversed transaction initiated by a payment network or user.

2. Eligibility

You must:

• Be at least 18 years old
• Have legal capacity to contract
• Provide complete KYC documentation
• Operate a legitimate business not barred by Pakistani law

3. Account Registration

You agree to:

• Provide accurate information
• Not impersonate or misrepresent your business
• Maintain confidentiality of login credentials
• Be responsible for all activities under your account

4. Scope of Services

Pincode provides:

• Unified payment acceptance
• Merchant wallet operations
• API integration
• Settlements & payouts
• Risk and fraud checks
• Dispute handling

We reserve the right to modify, suspend, or discontinue any service component.

5. Fees

Fees include:

• Transaction processing fee
• Settlement charges (if applicable)
• API usage fee (for enterprise users)

Fees may be revised with prior notice (digital or otherwise).

6. Prohibited Use

Merchants shall not:

• Engage in fraudulent or suspicious activity
• Process transactions for illegal or unauthorized goods
• Use third-party or forged documents
• Attempt to bypass settlement or risk systems
• Launder funds or engage in terrorist financing
• Misrepresent transaction purpose

7. Settlements

• Settlement timelines depend on bank/wallet partners
• Pincode may hold funds in cases of:
  • High-risk patterns
  • Chargebacks
  • Regulatory requests
  • Suspicious activities

Interest does not accrue on wallet balances.

8. Disputes & Chargebacks

• Freeze amounts under investigation (temporary)
• Request supporting documents
• Reverse or adjust transactions

Final determination lies with the payment network or Pincode following investigation.

9. Account Suspension/Termination

We may suspend or terminate accounts for:

• Violation of Terms
• Incomplete or fraudulent KYC
• Excessive disputes
• Non-compliance with law enforcement agencies
• Misuse of platform

Users may request voluntary closure subject to regulatory blocks.

10. Limitation of Liability

Pincode is not liable for:

• Downtime caused by third-party networks
• Bank delays or system outages
• Merchant negligence
• Financial loss due to misuse of account
• Indirect or consequential damages

Our liability is limited to fees paid in the preceding 90 days.

11. Governing Law & Jurisdiction

These Terms shall be governed by the laws of Pakistan. Courts of Islamabad shall have exclusive jurisdiction.

12. Contact

support@pincode.pk